The hotel offers amenities for your comfortable stay and unforgettable experiences
Buffet by the Beach
“The buffet by the beach offered a good selection of fresh and tasty dishes, making every meal an enjoyable experience.” view full review
Active Fun
“The hotel provided an array of sports activities, including tennis and ping-pong, which kept me engaged and active throughout my stay.” view full review
Inclusive Facilities
“The resort boasted excellent facilities that catered to accessibility needs, ensuring every guest felt welcomed and comfortable.” view full review
Charming Rooms
“The cozy rooms came with hammocks that added a special touch, perfect for relaxation after a busy day at the beach.” view full review
Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras
Bel Air Animal Park
2.8
km
Calle Carretera Federal 109
Cenote Carwash
2.8
km
Museum
Museo Frida Kahlo Playa Del Carmen
2.4
km
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
1.9
km
Mall
Starbucks
1.1
km
Store
Centro Maya
3.5
km
5ta Avenida
Galeria de Arte 5ta Avenida
2.1
km
Avenue With 14 Street 5a Downtown
Corazon de Mexico
2.1
km
Mall
City Club
1.2
km
Hwy 307 Km 287
Alltournative
1.2
km
Playacar
Xaman Ha Ruins
1.5
km
Paseo Xaman-Ha Playacar
Xaman Ha Aviary
2.3
km
Beach
Playacar Beach
2.9
km
Piste Cyclable sur Paseo Xaman-Ha
2.6
km
Avenida Paseo Xaman-Ha S/N Mz. 26
Playacar Golf Club
3.3
km
Nearby
Mall
Playacar Center Shopping Mall
230 m
Beach
Playacar Beach
2.9
km
Paseo Xaman - Ha S/N
Hard Rock Campo de Golf
700 m
Avenida 15 Norte Mz 38 Lote 4
Fun Fitness Globetrotters
1.0
km
Restaurants
Les Crepes de Paris
3.3
km
Avenida Paseo Xaman-Ha 25 Playacar Center
Barra Artesanal
860 m
Paseo Xaman Ha 42
La Vaqueria
2.6
km
Paseo Xaman-Ha
Blucacao
1.3
km
Av. 10 Mza. 64 Lote 8 local 1 Xaman-Ha Solidaridad
Dona Aurelia sabores Mexicanos
2.4
km
Mza 16 Paseo Xaman Ha Lt 16 Loc. 7 Plaza Maya Pakal Playa Car Fase 2
LABRIOCHE de Playa
2.4
km
Paseo Xaman - Ha 12 Playacar
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Spacious Rooms
Great Location
Limited Dining Options
Some Improvement Needed in Location
7.4/10
Very good
Rooms
7.5
Location
7.8
Service
7.5
Dining
7.3
Guest reviews
7.4/10
based on 7 reviews
8.0
8.0/10 based on 618 reviews
Robert
United States,
May
2024
8.8/10
My stay at the hotel was simply delightful! The rooms were beautifully decorated and even had a lovely surprise of champagne and chocolate-covered strawberries waiting for me. The space was perfect for my clothes, and having a basin in the room separate from the bathroom was convenient. The king bed was incredibly comfortable, and having two full baths and a couch in another room with a small fridge filled with drinks made it feel like a luxurious retreat.
Rooms
9.0
The rooms were beautifully decorated and had thoughtful amenities.
Service
9.0
The service was exceptional! The staff were very professional, kind, and went above and beyond to ensure my vacation was unforgettable.
Location
9.0
The location of the hotel was superb, situated right on the beach and a short distance from downtown and the shopping plaza. It was the perfect balance between a relaxing beachfront stay and easy access to local attractions.
Dining
8.0
The dining experience was fantastic with a variety of cuisines on rotation schedule. The made-to-order omelettes were a highlight, although I did wish for some juicy burgers on the menu.
Facilities
9.0
The hotel's facilities were top-notch, offering everything one could need for a comfortable and enjoyable stay.
Spacious Rooms
Limited Dining Options
Samuel
United States,
March
2024
7.2/10
I had a mixed experience at the hotel. The rooms were cozy and clean, but there were some issues with noise from nearby activities. The service was friendly but not always efficient. The location was vibrant and entertaining, although some may find it too busy. The dining options were varied, yet the quality was inconsistent.
Rooms
7.0
The twin beds were not exactly what I expected, but the room was small and suitable for a group of three adults and a child.
Service
6.0
The staff was very friendly, although there were some mistakes with charges and currency.
Location
8.0
The hotel is near the beach, but be prepared for some tractor noise. It is a busy area with lots of music and entertainment.
Dining
7.0
The dining experience was hit and miss with repetitive options, but there was a good variety overall.
Facilities
8.0
The hotel had beautiful surroundings and a welcoming atmosphere, making it a pleasant place to stay.
Paul
United States,
July
2023
7.2/10
I had a pleasant stay at the hotel. The rooms were decent in size and comfortable, positioned conveniently near the Mexican restaurant by the pool. I was totally satisfied with the clean and nice showers, lockers, and changing rooms available for use when departing.
Rooms
8.0
The rooms were completely satisfying, clean, and offered nice amenities like showers, lockers, and changing rooms.
Service
7.0
The staff was very attentive and helpful, especially in repairing the thatch roof after a rainstorm. Despite minor issues with reception, the service overall was good.
Location
7.0
The location was superb, with good activities and lovely beachfront views. However, some inconveniences like a lack of hot water and overly loud poolside music were notable.
Dining
7.0
The dining experience was enjoyable, offering a variety of good food choices. However, there were some issues with the restaurant booking system and additional charges for WiFi.
Facilities
The facilities were adequate, but some improvements could be made to enhance the overall experience.
Neil
United Kingdom,
May
2023
7.0/10
The hotel has a beautiful setting with amazing grounds and beach areas, but there were issues with hot water in the rooms. The location is great for beach lovers but suffers from seaweed problems. The staff is friendly and attentive, but there were some noise disturbances in the rooms.
Rooms
6.0
The rooms are lovely, but we faced continuous issues with hot water throughout our stay.
Service
8.0
The staff was extremely helpful and friendly, always ready to assist.
Location
7.0
The hotel is situated in a great area in Playacar, perfect for beach walks and easy access to Playa del Carmen.
Dining
7.0
The open-air dining areas were enjoyable, but lacked variety in their buffet offerings.
Facilities
7.0
The hotel offers various services like car hire and shuttle options for extra convenience.